Senior Office Assistant, Test Proctor

Job Goal

Administers professional testing services in a secure and continuously monitored environment.

Essential Duties and Responsibilities

The following duties are not exhaustive but illustrate the general duties required of the position. Management may require personnel to perform duties other than those contained in this document.

1. Prepares and maintains a safe, secure, and comfortable test environment before, during, and after daily testing.
2. Follows state law, internal policies, vendor guidelines, and national standards related to security procedures and test administration.
3. Administers and proctors group and individual test sessions to support student achievement through college placement, program admission/exit, industry certification, developmental education, career assessment, distance learning, and other areas as assigned.
4. Actively monitors examinees through direct observation, surveillance equipment, and computer software.
5. Administers appropriate American with Disabilities Act (ADA) compliant test accommodations as needed.
6. Operates and monitors testing equipment including computer hardware, software, printers, and surveillance equipment.
7. Processes testing requests and monitors the online appointment system.
8. Demonstrates an understanding and respect for a diverse student population.
9. Reviews testing guidelines, policies, and instructions with examinees.
10. Maintains the security and distribution of testing materials and supplies (e.g. LCD boards, pencils, and calculators).
11. Reports all testing irregularities to the Director of Career and Testing Services.
12. Interprets test scores, enters data into the student record system, and prepares testing records, databases, files, and reports as needed.
13. Maintains confidentiality of testing materials and examinee records while adhering to College policies, vendor guidelines, state law, and Family Educational Rights and Privacy Act.
14. Keeps testing and policy manuals up to date.
15. Assists the Director in the planning, implementation, and evaluation of testing services offered by the department.
16. Conducts testing services off campus and in district as needed to support College programs and activities.
17. Performs a variety of clerical and other duties as assigned including general office coverage.

Minimum Requirements

These requirements are a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as an exhaustive list of specific duties and responsibilities. Management may direct employees to perform job-related tasks other than those specifically presented in this description.

Education Requirements/Qualifications

Associate's degree from regionally accredited institution.

Or, Standard high school diploma with three years of test center experience

Knowledge, Skills, and Abilities

• Must be able to work independently with minimal supervision.
• Must have excellent computer skills with the ability to troubleshoot routine problems.
• Must have knowledge of general office practices, procedures, and equipment.
• Must be able to work evening hours and some weekends.
• Must have excellent interpersonal and written communication skills.
• Must have strong customer service skills.
• Must satisfactorily pass a criminal background check.
• Must have reliable transportation.

Preferred Qualifications

Prior experience in testing services or a postsecondary educational setting.