Senior Office Assistant, Test Administrator

Job Goal

Administers professional testing services and provides general office support for the department.

Essential Duties and Responsibilities

The following duties are not exhaustive but illustrate the general duties required of the position. Management may require personnel to perform duties other than those contained in this document.

1. Administers testing services to promote student achievement for college placement, program entrance/exit, industry certification, developmental education, career assessment, distance learning, and all other student services supported by the center.
2. Conducts verification of examinee identification, test eligibility, and registration.
3. Manages the test center appointment system.
4. Provides support to students with focus on those enrolled in career and technical education programs through the administration of program-specific testing (entrance, exit, and industry certification exams), advisement of available career resources, and referral to appropriate services.
5. Demonstrates an understanding and respect for a diverse student population.
6. Provides students with score interpretation and properly reports test data into the student record system.
7. Prepares and maintains testing databases, files, and reports.
8. Downloads, compiles, submits, and monitors daily reports to Management Information Services.
9. Provides correspondence between test vendors, examinees, and the test center including maintaining the department’s general testing email account and submitting test materials to all approved test partners.
10. Maintains confidentiality of testing materials and examinee records while adhering to College policies, vendor guidelines, state law, and Family Educational Rights and Privacy Act.
11. Conducts annual inventory and maintains departmental employee information board.
12. Assists the Director in the planning, implementation, and evaluation of testing services.
13. Troubleshoots all test functionality issues with appropriate campus departments or testing companies.
14. Performs test proctoring as needed including, but not limited to, maintaining test security procedures adhering to requested American with Disabilities Act compliant test accommodations, reviewing all testing instructions with examinees, and reporting of test irregularities.
15. Performs other duties as assigned.

Minimum Requirements

These requirements are a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as an exhaustive list of specific duties and responsibilities. Management may direct employees to perform job-related tasks other than those specifically presented in this description.

Education Requirements/Qualifications

Associate's degree from regionally accredited institution.

OR Standard high school diploma and three years test center experience.

Knowledge, Skills, and Abilities

• Must be able to work independently. 
• Must have excellent computer skills with the ability to troubleshoot routine problems.
• Must have knowledge of general office practices, procedures, and equipment.
• Must be able to work some evenings and weekends.
• Must have excellent interpersonal, written communication, and analytical skills.
• Must have strong customer service skills.
• Must satisfactorily pass a criminal background check.

Preferred Qualifications

Prior experience in testing services or a post-secondary educational setting.

Additional Information

Additional testing required:

• Keyboarding: 35 net words per minute (NWPM) with 95% accuracy 
• Proofreading I: 70% accuracy
• Alphabetical Filing: 70% accuracy